1. Introduction
This Privacy Policy explains how N.T.S. – Environmental Infrastructure Management Ltd. (“NTS”, “we”, “our”, or “us”) collects, uses, stores, and protects information when you visit our website, contact us, submit forms, use our digital systems, or communicate with us through SMS, WhatsApp, Telegram, email, web chat, AI-assisted systems, or other channels.
By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Name and company name
- Email address and phone number
- WhatsApp, Telegram, or other messaging contact details
- Project details, technical requirements, inquiries, and service requests
- Messages, documents, drawings, images, attachments, and other materials you send to us
- Website usage information, such as pages visited, form submissions, and technical logs
- Communication history with NTS, including AI-assisted conversations where applicable
3. How We Use Your Information
We use information for legitimate business and service purposes, including:
- Responding to inquiries and customer requests
- Providing technical, commercial, and project-related support
- Managing supplier, customer, and project communications
- Sending service updates, account notifications, and follow-up messages
- Operating and improving our website, workflows, customer systems, and AI-assisted tools
- Preparing proposals, documentation, and service information
- Maintaining records for business, legal, operational, and compliance purposes
- Protecting our systems, services, customers, and partners from misuse or unauthorized access
4. SMS, WhatsApp, Telegram, and Email Communications
By providing your contact details, you agree that NTS may contact you through SMS, WhatsApp, Telegram, email, phone, or other digital communication channels regarding your inquiry, service, project, account, support request, or business relationship with NTS.
Message frequency may vary. Message and data rates may apply depending on your mobile provider.
You may opt out of SMS communications by replying STOP. For help, reply HELP or contact us directly. Opting out may limit our ability to provide certain support, notifications, or service updates.
5. AI-Assisted Systems
NTS may use AI-assisted tools to help answer questions, search documents, summarize information, manage customer inquiries, support lead management, and improve service quality.
Information shared with AI-assisted systems may be processed to provide a response or support internal workflows. AI responses may be reviewed by human representatives and should not be relied upon as final legal, engineering, financial, regulatory, or safety advice without professional review.
6. Legal Basis for Processing
We process personal information where one or more of the following applies:
- You have provided consent
- Processing is necessary to respond to your request or provide services
- Processing is necessary for our legitimate business interests
- Processing is required to comply with legal, accounting, regulatory, or security obligations
7. Sharing Information with Third Parties
We may share information with trusted service providers and partners where necessary to provide services, operate systems, communicate with you, or comply with obligations. These may include:
- Cloud hosting and website providers
- SMS, WhatsApp, email, and messaging providers
- CRM, automation, and workflow platforms
- AI and knowledge-base service providers
- Professional advisors, suppliers, subcontractors, and project partners
- Authorities or regulators where legally required
We do not sell your personal information to advertisers.
8. International Data Transfers
Some of our service providers may store or process information outside Israel. Where this occurs, we use reasonable measures to ensure that information is handled securely and in accordance with applicable privacy requirements.
9. Data Retention
We retain information for as long as reasonably necessary to provide services, manage communication, maintain business records, comply with legal obligations, resolve disputes, protect our rights, and improve our systems.
Retention periods may vary depending on the nature of the information, the purpose of processing, contractual requirements, legal obligations, and operational needs.
10. Security
We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no digital system is completely secure, and we cannot guarantee absolute security.
11. Your Rights
Subject to applicable law, you may have rights to request access, correction, deletion, restriction, objection, or a copy of your personal information. You may also withdraw consent where processing is based on consent.
To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.
12. Cookies and Website Technologies
Our website may use cookies, analytics tools, or similar technologies to operate the site, understand usage, improve performance, and support security. You can usually control cookies through your browser settings.
13. Links to Third-Party Websites
Our website or messages may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their policies before providing information.
14. Children’s Privacy
Our services are intended for business and professional use. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can review and take appropriate action.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after updates are posted means you accept the updated policy.
16. Contact Us
For questions, requests, or privacy-related concerns, contact:
N.T.S. – Environmental Infrastructure Management Ltd.
Website: https://nts-proj.com
Email: info@nts-proj.com
Phone / WhatsApp: +972-52-293-7032