Welcome to N.T.S. – Environmental Infrastructure Management Ltd. (“NTS”, “we”, “our”, or “us”). These Terms and Conditions govern your use of our website, digital systems, communication channels, services, and related platforms, including SMS, WhatsApp, Telegram, email, web forms, AI-based assistants, and customer support tools.
By accessing our website, submitting information, communicating with us, or using our services, you agree to these Terms and Conditions.
1. About NTS
NTS provides environmental infrastructure management services, including business development, supplier representation, wastewater treatment solutions, technical coordination, project support, customer communication systems, and AI-assisted knowledge and support tools.
Our services may include communication through automated systems, human representatives, and AI-assisted assistants.
2. Use of Our Website and Services
You agree to use our website and services only for lawful purposes and in a manner that does not harm, disrupt, or interfere with our systems, operations, customers, suppliers, or partners.
You may not:
- Use our services for fraudulent, misleading, abusive, or illegal activity.
- Attempt to gain unauthorized access to our systems.
- Copy, scrape, reverse engineer, or misuse our content or technology.
- Submit false, harmful, offensive, or unlawful information.
- Use our communication channels to send spam or unauthorized promotional content.
3. Information You Provide
When you contact us or use our services, you may provide information such as your name, company name, phone number, email address, project details, technical requirements, messages, documents, or other relevant information.
You confirm that any information you provide is accurate and that you have the right to share it with us.
4. SMS, WhatsApp, Telegram, and Email Communications
By providing your phone number, email address, or messaging contact details, you agree that NTS may contact you regarding:
- Service updates
- Project communication
- Technical support
- Customer inquiries
- Account or system notifications
- Follow-up messages
- Business communication related to your request or relationship with NTS
Messages may be sent by SMS, WhatsApp, Telegram, email, or other digital channels. Message and data rates may apply depending on your mobile provider.
You may opt out of SMS communications by replying STOP. Where technically supported,
you may also request removal by contacting us directly.
Please note that opting out of certain communications may limit our ability to provide services, support, or updates.
5. AI-Assisted Communication
NTS may use AI-based tools to assist with customer communication, technical explanations, document search, knowledge-base answers, lead management, and support.
AI-generated responses are provided for convenience and assistance only. They may not always be complete, accurate, or suitable for final decision-making.
You agree that:
- AI responses should be reviewed before relying on them for technical, legal, financial, engineering, safety, or regulatory decisions.
- NTS may review AI-assisted conversations to improve quality and service.
- Human review may be required for complex, sensitive, contractual, or technical matters.
6. No Professional Advice Guarantee
Information provided through our website, AI systems, messages, documents, or representatives may include technical, commercial, or general guidance.
Unless explicitly agreed in a written contract, such information does not constitute final engineering advice, legal advice, regulatory approval, financial advice, or professional certification.
Any project implementation, engineering design, procurement decision, regulatory submission, or operational decision must be reviewed and approved by qualified professionals and relevant authorities.
7. Proposals, Pricing, and Availability
Any prices, proposals, supplier information, technical specifications, delivery timelines, or service descriptions provided by NTS are subject to change unless confirmed in a signed written agreement.
We may update, withdraw, or revise offers, pricing, service packages, or supplier terms at any time. Prices do not include VAT unless explicitly stated otherwise.
8. Third-Party Services and Suppliers
NTS may work with or refer to third-party suppliers, platforms, service providers, communication tools, cloud providers, AI providers, and external systems.
These may include, without limitation, SMS providers, WhatsApp providers, Telegram, email systems, website hosting, cloud infrastructure, CRM systems, AI tools, and international equipment suppliers.
We are not responsible for third-party service interruptions, pricing changes, delivery delays, platform restrictions, compliance requirements, or failures outside our control. Use of third-party services may be subject to their own terms and privacy policies.
9. Intellectual Property
All content on our website and systems, including text, graphics, logos, documents, workflows, AI prompts, knowledge-base structures, service descriptions, designs, and business materials, belongs to NTS or its licensors unless otherwise stated.
You may not copy, reproduce, distribute, sell, modify, or use our materials for commercial purposes without prior written permission.
10. Customer Materials and Documents
If you provide us with documents, drawings, technical data, specifications, images, messages, or other materials, you grant NTS permission to use them as needed to provide services, support, analysis, communication, or project-related work.
You confirm that you have the right to provide such materials and that they do not violate any third-party rights or confidentiality obligations.
Unless otherwise agreed, we may store submitted materials in our systems for service continuity, documentation, support, and quality improvement.
11. Confidentiality
NTS will make reasonable efforts to treat non-public customer, supplier, and project information as confidential.
However, confidentiality obligations may be further defined in a separate written agreement, NDA, supplier agreement, or service contract. In case of conflict, the signed written agreement will prevail.
12. Limitation of Liability
To the maximum extent permitted by law, NTS shall not be liable for indirect, incidental, consequential, special, punitive, or economic damages, including loss of profits, loss of business, loss of data, project delay, service interruption, or reliance on incomplete information.
Our total liability for any claim shall be limited to the amount actually paid to NTS for the specific service giving rise to the claim, unless otherwise required by law or agreed in writing.
13. Service Availability
We aim to keep our website, communication channels, and digital systems available and functional. However, we do not guarantee uninterrupted, error-free, or secure access.
Services may be unavailable due to maintenance, technical issues, third-party failures, cyber incidents, communication provider limitations, or force majeure events.
14. Security
We use reasonable technical and organizational measures to protect our systems and information. However, no system is completely secure.
You are responsible for maintaining the confidentiality of any login credentials, access links, passwords, or sensitive information you receive.
You must notify us immediately if you suspect unauthorized access or misuse.
15. Privacy
Our collection and use of personal information is governed by our Privacy Policy, if available, and by applicable privacy laws.
By using our services and communication channels, you consent to the collection and processing of information necessary to provide services, respond to inquiries, manage communications, improve systems, and comply with legal obligations.
Recommended privacy page: https://privacy.nts-proj.com
16. Termination or Suspension
We may suspend or terminate access to our services, systems, or communication channels if we believe that a user has violated these Terms, misused our services, created risk, failed to pay, or engaged in unlawful or harmful conduct.
17. Changes to These Terms
We may update these Terms and Conditions from time to time. Updates will be posted on this page with a revised effective date.
Continued use of our website or services after changes are posted means you accept the updated Terms.
18. Governing Law
These Terms shall be governed by the laws of the State of Israel, unless otherwise required by applicable law or agreed in writing.
Any dispute shall be subject to the competent courts in Israel, unless otherwise agreed in a written contract.
19. Contact Information
For questions, requests, or notices regarding these Terms and Conditions, contact:
N.T.S. – Environmental Infrastructure Management Ltd.
Website: https://nts-proj.com
Email: info@nts-proj.com
Phone / WhatsApp: +972-52-2937032
Address: Israel
20. SMS Compliance Notice
By submitting your phone number, you agree to receive service-related SMS messages from NTS. Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. For help, reply HELP
or contact us at info@nts-proj.com.
End of Terms and Conditions